OnthegO
OnthegO
Streamline your field service operations, boost your team's productivity with automation, enabling mint-condition upkeep of assets and elevate Customer service, powered by our intuitive platform.
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Office & Dispatch
Delight your customers with a user-friendly portal for easily entering service requests.
Keep customers informed with real-time updates on technician details, service documents, quotes, and invoices. Service portal with role-based access for managers & coordinators.
Effortless management of field service operations is at your fingertips with our Smart Assignment, Scheduling, and Dispatch feature. The Field Service Technician Scheduling and Dispatch Software ensures precise assignment based on skill set, location, availability, and utilization, all through a user-friendly interface. Optimize your service operations and elevate efficiency like never before.
Empower your field service teams for success with streamlined and automated operations, from pre-field visit preparation to on-site execution, using a comprehensive suite of features designed for optimal performance and heightened customer satisfaction.
Maximise productivity by equipping your technicians with essential information before the field visit.
Our platform enables them to review customer information, asset history including past service activities and any specific instructions pertinent to the service activity, collect necessary and spares for on-time preventive maintenance and minimise downtime.
Tailor service forms to your specific needs.
Our customisable forms empower technicians to capture and record essential data (including Save Draft feature) during field visits, enhancing the accuracy and relevance of information collected.
Facilitate collaborative efforts among your field service teams..
Our platform supports joint working scenarios, enabling technicians to seamlessly coordinate and execute tasks, including sharing forms and saving drafts, fostering teamwork and efficiency.
Track every spare part, tool, and consumable with integrated inventory management.
From parts usage tracking to real-time stock visibility, OnthegO ensures your technicians always have what they need, when they need it.
Spares and services can be fully or partially approved, with discounts applied according to the approval hierarchy defined. Spares can be delivered either via courier or directly by the technician, as per your requirements.
Expedite the billing processes with our integrated quoting and invoicing system.
Generate quotes on the spot, and seamlessly convert them into invoices upon job completion, providing a transparent and efficient transaction process.
Enhance customer engagement and satisfaction through timely notifications.
Enable your customers to provide instant approvals, creating a transparent and collaborative service experience.
Establish a continuous improvement cycle with our feedback loop.
Gather customer ratings and feedback, turning valuable insights into actionable improvements for your services.
Generate detailed Case and Activity PDFs(download/ export) effortlessly.
Our platform compiles comprehensive reports, including service activities, feedback, and other relevant data, including image , reducing the time it takes to generate the service reports.
Gain complete control over your field service operations with crystal clear visibility into all cases and associated activities/ jobs. Utilize live team-tracking and real-time insights into job details to expedite internal and client approvals, take prompt action to address expected as well as unanticipated situations, while providing adequate client notifications, elevating your organization's customer service to greater heights.
Whether your case involves multiple assets or a single asset, movable or fixed, our case management construct easily accommodates all scenarios.
Cases can range from simple tasks, such as a single technician visit, to more complex cases involving several sub-activities, visits, and extensive collaboration
Elevate asset management with our cutting-edge Field Service Management (FSM) SaaS platform. Seamlessly integrate Asset Tracking, Spares/Parts Tracking, service contracts including AMC, and Preventive Maintenance for operational efficiency and equipment longevity. Stay ahead with our comprehensive solution designed for efficiency and uptime.
Gain full visibility into every asset and customer with OnthegO's 360° views.
Track asset history, component mapping, warranties, and service records — while maintaining a holistic view of each customer relationship.
Effortlessly manage and track contracts, measure Service Level Agreement (SLA) adherence through our integrated system.
Ensure timely renewals, monitor contract compliance, and generate insightful reports for a comprehensive overview of your service agreements.
Cases may be subject to asset contract conditions, ensuring that activities and spare parts usage are accurately recorded and aligned with contract terms.
Proactively protect your equipment with Preventive Maintenance. Schedule post installation free visits, training, calibration, routine tasks, etc.,
based on usage or time intervals, mitigating the risk of unexpected breakdowns and prolonging the lifespan of your assets.
Effortlessly manage your service engineer's attendance and leave with precision and flexibility.
Configure attendance and leave rules based on your company policies, utilize punch in/out functionalities, and capture attendance through geo-tagging or selfie verification if needed. Gain comprehensive insights into attendance details, modify records, and access detailed reports for efficient oversight
Tailor attendance and leave rules to align with your company policies. Our platform allows you to define rules for punctuality, leave approval workflows, and other parameters, ensuring adherence to organizational standards.
Streamline attendance tracking with user-friendly punch in/ out features. Employees can conveniently record their work hours, providing accurate and real-time data for payroll and compliance purpose.
Enhance attendance accuracy with optional geo-tagging or selfie-based verification. Ensure that employees are physically present at the designated locations, adding an extra layer of authentication to the attendance capture process.
Empower administrators and employees to view and modify attendance details as needed. Correct inaccuracies promptly and ensure that attendance records are always up-to-date.
Streamline leave management with an intuitive request and approval system. Employees can easily submit leave requests, and managers can efficiently review and approve them, fostering a transparent and efficient workflow.
Keep track of leave balances effortlessly. Employees can view their remaining leave balances, promoting transparency and helping them make informed decisions about time off.
Access comprehensive reports for in-depth analysis. Generate reports on attendance trends, absenteeism, and other relevant metrics, providing valuable insights for workforce planning and management.
Gain control over your organization's expenses with our configurable Travel and Expense Management module.
Simplify travel planning and streamline reimbursements across travel, accommodation, and other expense categories. Our multi-level approval process supports Approve, Reject, Partial Approve, and Refer-back options, ensuring policy compliance, financial accountability, and detailed expense reporting
Streamline travel arrangements with our simplified travel planning tool. Our platform assists in organizing and planning trips, helping employees make informed decisions while staying within budget constraints.
Capture travel expenses effortlessly. Employees can log expenses on-the-go, attaching receipts and other supporting documents for accurate and transparent financial tracking.
Ensure adherence to company travel policies. Our platform automates the verification of expenses against established policies, flagging any discrepancies and promoting compliance within your organization.
Simplify the reimbursement process with an intuitive workflow. Automate the processing of reimbursement requests, reducing administrative overhead and expediting the return of funds to employees
Streamline financial transactions with voucher management. Generate and manage vouchers for expenses, ensuring a systematic and organized approach to financial transactions within your organization.
Access detailed and customizable expense reports. Gain insights into spending patterns, analyze trends, and make informed decisions. The robust reporting features provide a comprehensive overview of your organization's financial landscape.
Admin can view digital expense vouchers with attached bills for a date range, user ledgers and expense reports.
The OnthegO Field Service Automation Software is highly configurable, enabling complex workflows and features for your business, simplifying initial onboarding, and provides the ability to make ongoing modifications to support your business as it evolves.
Drive service excellence with our robust Service Dashboard and Reports, providing real-time insights and analytics for informed decision-making. Our system enables you to track case resolution, monitor technician efficiency, and generate tailored reports on the go. Elevate your strategic planning and performance with a visual and intuitive dashboard, backed by detailed reports for deeper analysis.
Visualize your field service operations at a glance.
The dashboard consolidates key metrics, such as job status, technician utilization, response times, completion rates, and service request trends, providing a real-time overview of your service performance.
View service activity timeline by location along with travel time and distance reports
Optimise technician routes to analyse service coverage and identify high-impact areas for targeted interventions.
Dive deeper into your data with drill-down reports.
Access detailed insights into specific aspects of your field service operations, such as individual technician performance, service types, and customer feedback, facilitating a granular understanding of your business dynamics.
Generate reports tailored to your business requirements.
Customize report parameters, layouts, and formats to create documents that align with your reporting needs and present a clear picture of your field service performance.
Seamlessly export data for external analysis.
Our platform supports various export formats, enabling you to integrate field service data into your broader business intelligence ecosystem.
Stay informed effortlessly with scheduled reports.
based on usage or time intervals, Set up automated report generation and distribution, ensuring that key stakeholders receive timely updates on service performance without manual intervention.
Girnar NewTel Solutions Pvt. Ltd. 
+91-9900994831
