Provide a web portal to your customers and admin to raise tickets quickly.
Your customers can submit their service requests from the request portal on your website. You can review, approve and assign a service engineer as per priority. Customers can view the status of technicians' arrival details, service pdf, quotation, invoice and provide their rating and feedback.
Customers can scan QR code and submit requests. View status of technicians' arrival details, service pdf, quotation, invoice and provide rating/ feedback.
Intuitive field service scheduling software with built-in technician time tracking and compliance tools. Our Automatic Field Service Technician Scheduling and Dispatch Software allows you to assign the right technician(s) based on skill set, job location, availability, etc. The OnthegO Service Business Management Software provides a simple interface with calendar and map view for manual assignment and reassignment of service tasks for dispatching technicians.
Inform your customers about their request status.
Send SMS, WhatsApp and/or email notifications with date and time of Service Engineers visit. Also share quotation, invoice, service reports in real-time with your customers.
Track engineers On-site & Off-site with our location tracking module. Track team in Real-time with GPS and Geofencing. Know your technician location and status: idle, travelling, working.
Track availability of your Service Engineers for planning and scheduling task assignments. Track the time taken by your Service Engineers/ Technicians to complete a job, for accurate client billing. The Field force management App allows them to perform all their activities during their visit.
Know complete details of jobs for the day and their status: Open, In Progress, Closed
Our Work Order Software allows you to know the complete status of the assigned jobs by Call Type, Contract Type and Service Type. Manage your teams' productivity and clients' expectations with timely support for quotations, parts indent, servicing and invoicing. Reduce time spent on Field Activity.
Keep tabs on spares inventory level in your service center and with technicians using our equipment service app.
Comprehensive Service CRM for all Equipments. Generate and assign QR Codes at the time of production or installation for easy asset tracking. Know every detail of the asset/ equipment with a simple scan: Date of production, installation, warranty, customer, location, contract, components of the asset, service history, end of life, etc.
Provide services and parts quotation. Invoice for the job done, from the field or office.
Edit the quotations and invoices before sharing with your clients as per your processes.
Create Service forms as per your format
Create your service, installation, training or demonstration forms quickly using dynamic form creation or checklist tools or available standard form templates. You can find ready support for all your service engineers reporting requirements.
Know accurate daily distance travelled by your Field Force and reimburse as per your policy. Module for capture of odometer reading at start and end of day available in our Field Service Management App for validation.
Preventive Maintenance Software. Service your client assets as per AMC contract. Auto assign based on service contract for preventive equipment maintenance. Send timely reminders for AMC renewal.
Create AMC agreements and mandatory visits for preventive and maintenance management, assign Service engineer as per upcoming visits, send renewal notifications to your customers, renew AMC contracts and log the collection amount and mode details, all easily within a few clicks in app or web interface of our Maintenance Management Software.
Indent for parts required during the service call
Your service engineer can indent for parts required during the service call for spares admin to procure and supply to client or the service engineer for completing the assigned service job.
Capture feedback from your customers at the end of service call in your survey format with our service CRM app.
Create a feedback form as per your evaluation parameters. Capture responses in real-time and quickly address the gaps in the service done by your field engineers to minimize equipment downtime and enhance the satisfaction levels of your customers.
Comprehensive Field Service App lets your technicians/ engineers send Field Service, Installation, Training, Demonstration reports in PDF format to your clients immediately after the Service visit, including review by manager(s), if needed. Feature available for manager(s) to review/ edit before sending.
Summary view of service status for efficient management: open, inprogress, pending, SLA breached and closed status of jobs assigned to the field service technicians by service type, call type, priority, SLA, contract type, equipment type, etc.
Easily navigate to specific jobs. View and share case activity service reports with your clients. Standard productivity city-wise, problem and product-wise reports available for view and dowload in excel.
Our technician attendance and leave module has a simple interface for technicians to mark attendance, submit corrections and make leave requests. Manager can view technicians' attendance, approve leave & attendance correction requests as per policy
Easy expense claims' reimbursement as per policy by Travel/ Accommodation/ TA/ DA/ Miscellaneous Expense Categories with receipt capture as per Company corporate expense policy.
Schedule a demo of OnthegO Field Service Automation Software. Free 30 day trial